All IKEYONI chocolates are handcrafted in small batches and shipped directly from our kitchen.
Because many of our products are perishable, we carefully package each order to maintain quality during transit.
Orders are typically processed within 1–3 business days.
Overview
All IKEYONI chocolates are handcrafted in small batches and shipped directly from our kitchen.
Because many of our products are perishable, we carefully package each order to maintain quality during transit.
Orders are typically processed within 1–3 business days.
Shipping Locations
We currently ship to addresses within Taiwan, and selected international destinations depending on product type and seasonal temperature conditions.
If your location is not available at checkout, please contact us and we will do our best to assist.
Temperature-Controlled Shipping
Certain chocolates, particularly nama chocolate and ganache-based products, require low-temperature shipping to preserve their texture and flavour.
During warmer months we may restrict shipments of certain products to ensure quality upon arrival.
Delivery Times
Estimated delivery times:
Taiwan
1–3 business days
International orders
Delivery times vary depending on destination and customs procedures.
Please note that these estimates are provided by the shipping carrier and cannot be guaranteed.
Incorrect Shipping Address
Customers are responsible for ensuring that shipping information is accurate.
If a package is returned due to an incorrect address, additional shipping charges may apply for reshipment.
Delivery Responsibility
Once an order has been delivered to the address provided, IKEYONI is not responsible for packages left unattended.
Because chocolate is temperature sensitive, we recommend retrieving your package as soon as possible after delivery.
Questions
For shipping inquiries, please contact:
Email: ikeyoni@ikeyonichocolate.com
Find your flavour
Explore a collection of chocolates, each composed with its own balance, texture, and depth. Discover forms, intensities, and expressions of cocoa.
CHOCOLATE CARE & STORAGE GUIDE
Chocolate Is Sensitive
Chocolate is a delicate product that responds to temperature, humidity, and light.
Proper storage will help preserve flavour and texture.
Dark Chocolate Bars
Best stored between 12°C and 18°C in a cool, dry place.
Avoid:
direct sunlight
refrigerators with strong odors
warm kitchens
Shelf life
Up to 6 months unopened.
Nama Chocolate
Nama chocolate contains fresh cream and must be stored refrigerated.
Before enjoying:
Allow the chocolate to rest at room temperature for 5–10 minutes.
This allows the ganache to soften and the flavour to fully develop.
Shelf life
Best within 30 days.
Freezing
Nama chocolate may be stored in the freezer for up to 1 month.
Before serving, allow the chocolate to thaw gradually at room temperature.
Chocolate Bloom
Occasionally chocolate may develop a pale surface appearance known as bloom.
This occurs when cocoa butter crystallizes due to temperature fluctuations.
Bloom does not affect food safety but may slightly alter texture.
Find your Chocolate
Explore our collection of handcrafted chocolates, created in small batches for balance, texture, and depth. Find the pieces that suit your taste and experience chocolate as it is meant to be.
TERMS OF SERVICE
Overview
By accessing or purchasing from the IKEYONI website, you agree to the following terms and conditions.
These terms apply to all users of the site including customers, browsers, and contributors of content.
Product Information
We make every effort to display product descriptions and images accurately.
However, because our chocolates are handmade in small batches, slight variations in appearance may occur.
Pricing
All prices are listed in the currency shown at checkout.
Prices may change without notice.
We reserve the right to modify or discontinue products at any time.
Order Acceptance
We reserve the right to refuse or cancel any order if necessary.
This may occur in cases of:
product availability
payment authorization issues
suspected fraudulent activity
Intellectual Property
All content on this website—including text, images, logos, and design—is the property of IKEYONI and may not be reproduced without permission.
Limitation of Liability
IKEYONI shall not be liable for damages arising from the use of our products beyond the purchase value of the goods.
Customers are responsible for reviewing ingredient information to ensure compatibility with dietary restrictions or allergies.
Changes to Terms
We may update these terms periodically.
Continued use of the website constitutes acceptance of any changes.
like no other
Experience chocolate as it is meant to be — balanced, composed, and crafted in small batches to reveal its full character.
PRIVACY POLICY
Overview
IKEYONI respects your privacy and is committed to protecting your personal information.
This policy explains how information is collected and used when you visit or make a purchase from our website.
Information We Collect
When you place an order or subscribe to our journal, we may collect:
name
shipping address
email address
payment details
order history
Payment information is processed securely through our payment provider and is not stored directly on our servers.
How We Use Your Information
Your information may be used to:
process orders
deliver products
communicate order updates
send occasional newsletters about chocolate releases
We do not sell or share customer information with third parties for marketing purposes.
Cookies
Our website may use cookies to improve browsing experience and help us understand how visitors use the site.
You may disable cookies through your browser settings if preferred.
Data Security
We take reasonable precautions to protect your personal information.
However, no method of internet transmission can be guaranteed to be completely secure.
Contact
If you have questions about this privacy policy, please contact:
Email: info@ikeyonichocolate.com
Our Team
Emily Hayes
Interior designer
Emily brings over a decade of experience in interior design, specializing in creating unique and personalized spaces that reflect each client’s personality and lifestyle.
Mark Johnson
Furniture designer
With a keen eye for detail and craftsmanship, Mark designs furniture pieces that blend style with functionality, ensuring every piece enhances the beauty of any space.
Alex Parker
Customer support specialist
Alex is committed to ensuring our customers have a seamless experience, providing attentive support and assistance with any inquiries or concerns they may have.
David Carter
Project manager
David oversees every project with precision and efficiency, ensuring that timelines are met and that every detail is executed flawlessly from concept to completion.
Sophia Lee
Sales manager
Sophia is dedicated to providing exceptional service to our customers, offering guidance to help them find the perfect furniture and décor pieces for their homes.
Emma Reynolds
Marketing coordinator
Emma’s creative flair and passion for design shine through in her work, as she curates captivating content and engaging campaigns to showcase our products and services.
What people are saying
“I recently attended a pottery workshop at this shop, and it was such a wonderful experience. The instructor was patient and encouraging, and I had a blast getting creative with clay.”
Liz S.
Painter
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IKEYONI Chocolate
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